Printing Food Orders

Compatible Printers

Thermal printers are widely used in restaurants. They are robust, fast, require no toner change and paper costs are extremely low.  This is why we supply suitable thermal printers to our paying customers, and for customers using our free online-ordering system and need to print orders, we suggest purchasing the following compatible printers which have proven highly reliable with our food-ordering system.  

Our order-taking app can be connected to multiple Epson and Star thermal printers via LAN/Ethernet cable. (The printer is connected by a network cable to a WiFi router, which accesses the same WiFi network as the order-taking device does).

Note: Although the food-ordering app also supports Wifi and Bluetooth,  we highly recommend using a network cable for the most consistent reliability.

We’ve looked at the most popular printers used by our clients and picked the ones that perform best. All the printers below are reliable, easy to install and support image printing (image printing allows you to customize your receipts).

Note:
When buying a printer pay close attention to how it connects. Different printers often carry the same name – even though they have different connection interfaces.  Make sure you purchase one with Ethernet capability!  A USB + Serial model will not work with the order-taking app.  Make sure you purchase a printer with an Ethernet connection.

Recommended Printers:

  • EPSON TM-T20II – model: Ethernet
  • EPSON TM-T82 – model: Ethernet
  • EPSON TM-T82II – model: Ethernet, WiFi with dongle
  • EPSON TM-T88V – model: Ethernet, WiFi
  • STAR TSP143III – model: Ethernet
  • STAR TSP654 – model: Ethernet


Additional supported printers
Not quite as reliable as the above, but still work quite well

  • EPSON TM-m30 – 3 compatible models: Ethernet or  Ethernet + Bluetooth or Ethernet + WiFi
  • EPSON TM-T20 – model: Ethernet
  • EPSON TM-T20X – model: Ethernet
  • EPSON TM-T20III – model: Ethernet
  • EPSON TM-T70II – model: Ethernet, WiFi
  • EPSON TM-T88IV – model: Ethernet
  • EPSON TM-T82III – model: Ethernet
  • EPSON TM-T82IIIL – model: Ethernet
  • EPSON TM-T88VI – all models have Ethernet built-in and WiFi with dongle
  • STAR TSP143
  • STAR MCP31 – model: Ethernet

Compatible Printers

Thermal printers are widely used in restaurants. They are robust, fast, require no toner change and paper costs are extremely low.  This is why we supply suitable thermal printers to our paying customers, and for customers using our free online-ordering system and need to print orders, we suggest purchasing the following compatible printers which have proven highly reliable with our food-ordering system.  

Our order-taking app can be connected to multiple Epson and Star thermal printers via LAN/Ethernet cable. (The printer is connected by a network cable to a WiFi router, which accesses the same WiFi network as the order-taking device does).

Note: Although the food-ordering app also supports Wifi and Bluetooth,  we highly recommend using a network cable for the most consistent reliability.

We’ve looked at the most popular printers used by our clients and picked the ones that perform best. All the printers below are reliable, easy to install and support image printing (image printing allows you to customize your receipts).

Note:
When buying a printer pay close attention to how it connects. Different printers often carry the same name – even though they have different connection interfaces.  Make sure you purchase one with Ethernet capability!  A USB + Serial model will not work with the order-taking app.  Make sure you purchase a printer with an Ethernet connection.

Recommended Printers:

  • EPSON TM-T20II – model: Ethernet
  • EPSON TM-T82 – model: Ethernet
  • EPSON TM-T82II – model: Ethernet, WiFi with dongle
  • EPSON TM-T88V – model: Ethernet, WiFi
  • STAR TSP143III – model: Ethernet
  • STAR TSP654 – model: Ethernet


Additional supported printers
Not quite as reliable as the above, but still work quite well

  • EPSON TM-m30 – 3 compatible models: Ethernet or  Ethernet + Bluetooth or Ethernet + WiFi
  • EPSON TM-T20 – model: Ethernet
  • EPSON TM-T20X – model: Ethernet
  • EPSON TM-T20III – model: Ethernet
  • EPSON TM-T70II – model: Ethernet, WiFi
  • EPSON TM-T88IV – model: Ethernet
  • EPSON TM-T82III – model: Ethernet
  • EPSON TM-T82IIIL – model: Ethernet
  • EPSON TM-T88VI – all models have Ethernet built-in and WiFi with dongle
  • STAR TSP143
  • STAR MCP31 – model: Ethernet

Receipt Printing FAQs

If you have multiple workstations, you can add several printers and have your orders printed on all of them.

From the Admin Panel you can decide exactly what you want printed from each printer: which template, number of copies and language.

For printers that support image printing, you can create Custom Restaurant Receipts and assign them as needed per printers. 

Notes:

  • To benefit from Custom Printing, you need:
    • Restaurant Order Taking App version: 1.2.21 for Android, 1.1.40 for iPhone/iPad - or higher.
    • Tablet/Phone Software version:
      • Android: 4.4 or higher
      • iOS:  9.0 or higher
    • A compatible thermal printer that supports image printing.

  • The iOS version of the Order Taking App supports adding multiple printers with different connectivity types. On Android, all your printers must have the same connectivity type (all LAN/WiFI or all Bluetooth).

We provide two receipt templates that are pre-designed for you.
 

  1. The Client receipt template contains:
    • The payment method chosen by the customer (cash, credit card etc)
    • Time to deliver/pick-up the order
    • Estimated drive time and directions (for delivery orders)
    • Client’s contact info
    • The order details (including items, prices, taxes and total)
    • Confirmation box for client’s signature at handout

      Click to see a sample Client Receipt

       

  2. The Kitchen Receipt template contains:
    • Order type (delivery, pickup or order ahead for dine-in)
    • Client’s name and comments
    • Full order details (the items ordered with their according customizations, quantities and comments)
    • Quality control box for the final check at the packing station

      Click to see a sample Kitchen Chit

 

To customize your receipts, start from one of the templates (see above) and use the restaurant receipt generator to edit them.

You can customize your receipts in the following ways:

  • Change font size for every single line on the receipt
  • Rearrange the sections with simple drag & drop
  • Remove sections that you don’t need
  • Add your own content by using the text-free sections
    restaurant receipt generator

You are able to preview your receipts in real-time as you make changes.  

You can even generate receipts for different ordering situations:

  • Order type:
    • delivery
    • pickup
    • order ahead
  • Payment methods
    • cash
    • card
    • online payments
    • etc
  • Fulfillment time
    • ASAP
    • Order for Later

You can make sure that everything looks exactly how you want it to.

Note: Customizations are limited to printers with graphic capabilities.  Text-only printers print receipts in a non-customizable plain-text format.

After repeated testing, it was found that USB connections proved to be so unreliable that we decided to remove the option from the Order Taking App.   

The issues stem from device charging. If the device is not charging, the Android system puts the device to sleep mode, so orders might not come through consistently.  When the cable is removed, the Android system may assign a new USB port. Repairing the connection may need to be done several times a day resulting in lost orders.

Big orders are can exceed the SMS character limit, preventing the receipt from printing out all the ordered items.

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